Zone of SolutionsPrivacy policy
This page explains what information we collect when you visit our website or contact us, what we do with it, and the choices you have. We have kept it in plain language. If anything is unclear, write to hello@zoneofsolutions.com.
1. Who we are
Zone of Solutions is an IT, cybersecurity and CCTV services business based in the United Arab Emirates, serving clients across the UAE. We are the party responsible for the information described on this page.
2. Information we collect
When you contact us
If you email, call or message us on WhatsApp, we receive whatever you choose to share: typically your name, company, email address, phone number and a description of what you need. We use it to reply to you, prepare a quote or proposal, and, if you become a client, to deliver and support the work.
When you book an appointment
The booking page asks for your name, company, email, phone, address and a description of what you need. This is sent to our Google account, where it is stored in a spreadsheet, added to our calendar, and emailed to us and to you as a confirmation. It is used only to arrange and deliver that appointment. Google processes it under Google's privacy policy.
When you visit the website
The website has no accounts. The booking page has a form, covered below. Visiting the site involves the following, none of which identifies you by name:
| Service | What it does | Cookies? |
|---|---|---|
| Cloudflare (hosting and analytics) | Serves the site and gives us aggregate visitor statistics: visits, pages, country, device type and page speed. | No cookies. Cloudflare Web Analytics does not use cookies or track individuals. |
| Google Ads | Measures whether visitors who arrive from a Google advertisement go on to click our phone number or WhatsApp button, and may show our advertisements to previous visitors on Google services (remarketing). | Yes. Google sets advertising cookies in your browser. See section 3. |
| Google Fonts | Delivers the typeface used on the site. Your browser requests the font files from Google's servers, which involves sending your IP address to Google. | No. |
Like every web server, our hosting provider keeps short-lived technical logs (IP address, browser type, pages requested) used for security and to keep the site running.
3. Cookies and advertising
The only cookies on this site come from Google Ads. They allow Google to recognise a browser that has visited our site so that we can measure the results of our advertising and, where enabled, show our advertisements to previous visitors. These cookies do not contain your name or contact details. Google's use of this data is governed by Google's advertising policies.
You can opt out at any time:
- Turn off personalised advertising in your Google account at adssettings.google.com.
- Install Google's browser opt-out add-on.
- Block or delete cookies in your browser settings. The site works fully without them.
4. How we use information
- To answer your enquiry and provide the services you ask for.
- To keep records of quotes, contracts and support work, as any business must.
- To understand, in aggregate, how the website is used and whether our advertising works.
- To meet legal obligations, such as tax and accounting rules in the UAE.
We do not sell your information, and we do not send marketing messages to people who have not asked for them.
5. Who we share information with
We share information only with the providers needed to run the business, and only what each one needs:
- Google (advertising measurement and fonts, as described above; also the email systems that carry mail to hello@zoneofsolutions.com).
- Cloudflare (website hosting, analytics and email routing).
- Brevo (delivery of email we send).
- Meta / WhatsApp if you contact us on WhatsApp, under WhatsApp's own terms.
Some of these providers process data on servers outside the UAE, including in the European Union and the United States. Each is bound by its own published privacy commitments.
6. How long we keep it
Enquiries that do not lead to work are deleted within 12 months. Records relating to quotes, contracts and completed work are kept for as long as UAE commercial and tax law requires, then deleted. Aggregate website statistics are kept indefinitely because they do not identify anyone.
7. Your rights
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you can ask us to tell you what personal information we hold about you, correct it, delete it, or stop using it for a particular purpose. Email hello@zoneofsolutions.com and we will respond within 30 days. If you are outside the UAE, you may have equivalent rights under your local law, and we will honour reasonable requests in the same way.
8. Security
The website is served only over HTTPS and stores no visitor data of its own. Email and business records are protected with multi-factor authentication and are accessible only to Zone of Solutions staff who need them.
9. Children
Our services are for businesses. We do not knowingly collect information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.
10. Changes to this policy
If we add a contact form, a client portal or new tracking to the site, we will update this page and change the effective date at the top. Significant changes will be noted here for at least 30 days.